Tag Archives: buzz marketing

WOMM Has the Power to Quickly Build Up or Tear Down the Reputations of Products, Services and Organizations

Although many brand stories are shared offline, word of mouth can also spread very rapidly through social media. In order to leverage the power of WOM brands need to understand the dynamics of this intangible and often elusive form of marketing.

Building Trust

Trust lies at the core of every strong personal relationship – the same goes for relationships stakeholders have with brands. The driving force behind consumers’ desire to share positive stories about organizations is the trust they have in the products, services and people associated with those entities.

Trust is not built overnight. It’s nurtured over time with every customer, vendor and employee micro-interaction. The simple fact of the matter is that stakeholders see through brand hype and the only real way to build trust is make a promise and deliver on it. The classic example is customer service. Organizations need to make sure they meet or exceed the service expectations they’ve created with customers – falling short on these types of basic brand promises will result in the wrong kind of WOM.

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What can marketers learn from Kony 2012?

Mary Manzo posts on socialmediatoday.com about the craze of Kony 2012 and some of the biggest lessons marketers can learn from their campaign.  Manzo says,

Some Invisible Children KONY Numbers & Stats

  • As of March 9, 2012 and since its original upload on March 5, the video has been viewed 52 million times on YouTube. With 1,106,335 likes, 45,649 dislikes and 422,868 comments.
  • The video currently has 14.6 million views on Vimeo with almost 19,000 likes and 1,062 comments.
  • In four days, since the YouTube premiere of KONY 2012, Kony or the #StopKony hashtag has been mentioned on Twitter over 10 million times.
  • The video has been shared on Facebook over 2 billion times.

    Kony 2012 via Flickr

How did Invisible Children manage to do this?

Though the integrity of Invisible Children as a charity is in question, one thing I know I commend is their strategy and marketing power. From that perspective, IC is gold.

  • They created a good product. Between the video, the website and their merchandise, the KONY product is well designed, well developed and well versed. It appeals to their main demographic, the youth.
  • A video that touched viewers on a personal level. Instead of solely being informative about what their charity was doing it became a matter of why they were doing it.
  • Invisible Children didn’t underestimate the power of the youth. They first cultivated a strong movement by preaching their message at colleges and universities across America.
  • A clear understanding of how to leverage social media as an effective marketing tool. Reaching out publically to celebrities and politicians who are active on these networks was crucial to this video going viral.
  • Finally they close their video with a call to action. “ABOVE ALL SHARE THIS MOVIE ONLINE IT’S FREE.”

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5 Reasons You Need to Meet in Person

inc.com’s René Shimada Siegel provides some great tips on why putting down the technology and meeting in-person is still valuable.

What can you learn from an in-person meeting that you can’t from a virtual one?

1. You’re off the record. In Silicon Valley and many other places, there are few private offices. Many of my clients work in cubes and can’t have private telephone conversations with me or anyone else. This means that when I talk to them on the phone, I might not get to hear the most important information they can share: the unique team dynamics or executive’s personality quirks that would make or break our ability to match an expert consultant. Over sushi or a latte or a walk around the block, my clients can let me know more — with more color — than they can over the telephone or in an email.

Meeting image on http://www.rickrossbusinessblog.com

 

 

 

 

 

 

 

 

 

2. Make use of not-so-small talk. Most business conversations are focused on solving a problem quickly and efficiently, while business relationships are built when people take the time to share and learn more about each other. That happens more naturally in person than over the phone or in an email. What cements a bond between people? Small talk about a favorite team, passion for pecan pie, parenting challenges, and the other bits and pieces that make us unique and interesting.

To See All 5 Reasons Click Here 

 

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Get Social! Talk About the Weather

Weather Gets Social!

We can only imagine there is a large group of people that have been waiting years to take their weather comments to the world.  Socialmediatoday.com introduces the new site that is that weather platform.

“People are curious, and want to know what the rest of the world is thinking…and especially during weather-related events. Everyone is equally keen to learn from local accounts and individual experiences. Enter Metwit Metwit is a real-time collective weather source. A great place to explore and discover real-time weather conditions, from real people. People tag, tweet or post weather conditions and the information is immediately displayed on Google maps via text and amusing icons.”

Full post @ socialmediatoday.com

It’s A Great Day For Golf…Read Full Post Here

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The Anatomy of a Fan

Facebook provides a number of methods that allow users to connect with brands, including “Likes,” Facebook Logins and Facebook Apps. The varying interactions allow the brand to gain different levels of information and creates different levels of engagement from the users. This infographic from MoonToast breaks it all down.

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20 Facebook Ad Metrics Marketers Should Know

Got to check out the 20 Facebook Ad Metrics that marketers should know about.

“Reporting is a crucial part of Facebook advertising. That’s why each of your ad campaigns should always have a clear goal and a set of metrics through which you can measure its performance. Facebook’s dashboard offers a range of tracking mechanisms that will help you focus on the results you care about. That being said, the analytics Facebook provides sometimes report on proprietary metrics that aren’t always intuitive to understand. If you’re using Facebook ads to help you ramp up your Facebook marketing efforts, here are the 20 Facebook metrics you need to understand to measure and improve your Facebook ad performance.”

See All 20 Metrics Here

Here are a couple we found interesting:

10. Conversions-Measurement of how many people responded to your call-to-action. This counts actions from the ad itself and includes when someone visits your fan page and then clicks ‘Like.’

12. CPC (Cost-Per-Click)-How much each click you received cost you. This number is calculated even if you didn’t bid on the cost-per-click model. It considers how many clicks you received (even if you’re paying by impression) and calculates how much it cost you for each click.

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Here’s What People Look at on Facebook Brand Pages

Mashable recently posted results of a study that tracked eye movement of those looking at Facebook.  The post reads, “In an webcam eye-tracking study for Mashable by EyeTrackShop, the 30 participants who viewed top Facebook brand pages almost always looked at pages’ walls first — usually for at least four times longer than any other element on the page.”

So what do you think is the most important part of YOUR facebook page?  How many likes you have?  Your main Logo?  Pictures posted on your wall?

Wait no more- no need to wonder what people are looking at on your page!

CLICK IT TO SEE THE FULL RESULTS

 

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Another TOP of 2011: Like This, Follow That: It’s the 10 Best Social-Media Campaigns of the Year

Obermutten GR

This time we break down borders, and look at the 10 best social media campaigns of the year in the world!

See What This Picture is All About, and Check Out the Top Campaigns of the Year

 

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Get Ready For A Lot Of “Top of 2011”: Top 6 Social Media Marketing Trends of 2011

With the close of 2011, you can expect to see a lot of “Top of 2011” lists online.  This one is a cut above what we have seen so far.  Check out all 6 HERE

Can’t leave without giving you a taste, right?!  Where do you think the social coupon craze lands in the Top 6?

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Steve Olenski: Social Media and Word of Mouth Marketing May Not Be the Same But…

If the world of marketing was a tree… Social Media and Word of Mouth would be found erected in the same branch and pretty dang close to each other.

Steve Olenski writes a very interesting piece on why Social Media and Word of Mouth are not the same – but still related.  Olenski wrote an earlier piece where he compared the 2 as being the same in the marketing world.

Olenski redefines stance on marketing…

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